Our Policies

Appointment Process

We operate on an appointment based schedule. We try to reserve time each day for potential emergency/urgent cases. If an emergency or urgent case presents itself, it will always receive top priority followed by patients with previously scheduled appointments. Walk-in patients will be seen as time allows.

No Show Policy

NEW CLIENTS! We are accepting new clients! In order to reserve your time with the doctor, we are asking for a credit card number. If you schedule and then are unable to make your appointment, please call us within 12 hours’ notice and we will remove you from the schedule and your card will not be charged a no-show fee. If a new client/pet "no-shows" (does not call to cancel within 12 hours of the appointment time and does not come to the appointment), we will charge the credit card a "no-show" fee equivalent to our comprehensive examination fee.

Be Kind to Staff

We endeavor to show kindness, patience, and respect for our clients and for each other. You never know what another person is going through at the moment you encounter them, and we simply ask for the same kindness, patience, and respect from you in return.

Payment Policy & Options

We require full payment at the time that services are rendered. If at any time you would like an estimate of charges, please ask any staff member. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks.  We also now accept CareCredit.

All ill pets hospitalized with us will be given a written estimate of charges, if requested.  50% of payment is expected before treatment begins, with the balance due when the pet is discharged.